Refund policy

 We want you to love what you ordered. If something isn't right, here's how we'll make it easy to sort out.

Our return window
You have 14 days from the day your item arrives to request a return. Items need to be unworn, unused, with the tags still attached, and in their original packaging.

How to start a return
Email us at fashion@eggysstore.com and we'll walk you through it. One thing to know upfront: we don't provide return shipping labels, so you'll arrange and cover the return shipping yourself — we'll give you the address to send it to.

Damaged, defective, or wrong item?
If your order arrives damaged, defective, or just plain wrong, email us right away at fashion@eggysstore.com and we'll make it right.

Final sale items
Sale items and gift cards are final sale and can't be returned.

Exchanges
We don't offer direct exchanges. The fastest way to get what you want is to return your item and place a new order for the size or style you prefer.

How refunds work
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days — though your bank or card company may take a little longer to post it. If it's been more than 15 business days since we approved your refund and you still don't see it, email us at fashion@eggysstore.com.

Ordering from the EU?
You have the right to cancel or return your order within 14 days for any reason — the same condition rules above apply.